Safer and more efficient operations through better data governance
See how an established vessel operator worked with ABS Wavesight Professional Services to close data gaps in maintenance, inventory and crewing — turning software upgrades into measurable operational impact.
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An established vessel owner and operator
A long-standing user of ABS Wavesight Nautical Systems™ — including NS Purchasing Manager, NS HSQE and Vetting Manager, and NS Crewing and Payroll Manager — the operator recognized that vessel ICT upgrades are different from typical IT rollouts. New functionality requires deeper process change to be embedded into day-to-day operations onboard and ashore.
Getting maximum value from an existing maritime ERP
The operator wanted to ensure it was leveraging its full NS landscape effectively — and that upgrades and new functionality were actually being adopted at the deck, engine room and shore-office levels.
Upgrades alone don't deliver value
For a complex maintenance and purchasing platform, front-end functionality upgrades need to be synchronized with the underlying data that drives decisions and actions. A change to the data and context underpinning the NS landscape can mean required functions are unavailable or only work partially.
The operator saw gaps in how assets and crewing data were being managed. Familiar processes tended to encourage reliance rather than scrutiny — users were relying on assumed knowledge, isolating roles like maintenance instead of seeing them as part of a wider system.
ABS Wavesight Professional Services Balanced Scorecard Review
The ABS Wavesight Professional Services team performed a Balanced Scorecard Review — a structured audit of the data underpinning the operator’s NS modules. It focused on three high-impact areas where clean data drives operational value: Predictive Maintenance, Inventory & Parts, and Crewing Records. The team delivered a full gap analysis with prioritized recommendations, plus training for new and existing staff.
“Successful software implementations and upgrades need a deeper process change to embed them into day-to-day operations. The key to measurable improvement is to focus on process improvement rather than just training.”
Real outcomes from the Balanced Scorecard Review
By addressing the data and context underpinning their NS modules, the operator improved process management and adopted best practices across maintenance, purchasing and crewing.
Hundreds of thousands in savings
Efficient order tracking and consolidated procurement drove significant, ongoing cost reduction.
Stronger compliance
A single source of truth for maintenance and purchasing improved JMS's global compliance posture.
Predictive maintenance
Structured maintenance data supports a shift from reactive to predictive service across the fleet.
Higher accuracy
Automated approvals and integrated inventory data reduced procurement errors and rework.
Faster procurement
Ship-to-shore coordination sped up meaningfully with e-procurement and automated approvals.
Focused teams
Crews and shore teams spend less time reconciling systems and more time on the vessels.
Related resources
Get the most from your NS landscape
Talk to our Professional Services team about a Balanced Scorecard Review for your fleet — and learn how better data governance can unlock safer, more successful operations.
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